By placing an order, You confirm that You have read, understood, and accepted the following policies:
All of our customers will be served by AutoPrimez Customer Service Agency.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
1. Not 100% Happy with Your Order
After getting your order, if you feel dissatisfied, please contact us to get support. Our customer service will review your request and send out further instructions. Depends on each situation, we will offer an up to 100% refund of item value/shipping fee/order value.
2. Damaged/Wrong/Missing Items
If the product is defective or does not properly function as advertised, it is required to keep a shipping label of the package you received. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us the shipping label and proof of your problem via email support@autoprimez.com
The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Caution: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modification
Our policy may last 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
Please note that we are unable to refund orders which function properly and are the same as what you order.
3. Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 15 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.
Kindly noted that for any reports of lost packages, it is essential to submit together with the Loss of Certificate or official information from the local post office on your package order status.
4. Package was disposed of by the Post Office (P.O)
We happily resend orders that were disposed of by the Post Office when the address was valid and correct. Otherwise, we are sorry that any replacements, refunds, or credits for invalid address entries of the customers are not applicable. We are also not responsible for cases where an intended recipient has moved or an intended recipient cannot be contacted leading to delivery failures.
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