Return Policy

By placing an order, You confirm that You have read, understood, and accepted the following policies:

All of our customers will be served by AutoPrimez Customer Service Agency.

Returns

We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase. Before beginning the return procedure, we will provide customers a separate warehouse location.

Our return policy applies to all products except mat products.

(*) Conditions for returning goods:
1. The product is assessed by our QA team as defective, damaged, or wrong color.
2. Your product must be unused and in the same condition that you received it.
3. The item must be in the original packaging.

Our policy lasts 15 days from the arrival date, especially for fragile products. No returns made after 15 days from the delivery date will be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return Packaging Guidelines

These guidelines are minimum standards for packing your item. Your packaging must protect your item during the entire delivery and return journey.

1. Boxes are preferably made of double-wall corrugated paperboard.
2. Protect your items from shock and damage. The item inside the box should not move.
3. Use the correct size of boxes to avoid shipping issues. We highly encourage the use of bubble wrap for fragile.
4. Seal boxes well using strong tape. Tip: Use strong tape 40-50mm wide to seal along the openings of the box and all the way around the outside.

 

Important Notice:

1. Please do not send the product back to the manufacturer or shipping point, PO box,....This is not the return address and will affect the processing of your return. Please contact us via email address support@autoprimez.com to be provided with the return address.

2. Please make sure you don't include non-AutoPrimez items by accident in your return package. We will not be responsible for sending back those items to you.

3. If your items are eligible to return, ensure that items are unworn, unwashed, undamaged, have the original tags/packaging attached, and hygiene sticker intact.

4. You will be responsible for paying for your own shipping costs for returning your item.
5. Please notice that we cannot guarantee that we will receive your returned item.

Please note, if an item does not appear on the list above, this doesn’t mean your item is eligible to return. For further inquires over the product return, contact our Customer Service Agent.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please contact our support team via email support@autoprimez.com for more information.

Please be informed that you have to pay the return shipping fee.